Frequently Asked Questions
FAQs have been grouped together by topic and/or product:
If you cannot find the answer to your question send it to us now and we will answer it promptly.
FAQ Category: General Inquiry
A. Almost every product built by American Beauty Tools incorporates a modular design, making it relatively simple to perform routine repairs such as heating element, thermostat and/or cord set exchanges. To assist you in discovering the root cause of a non-functioning product, we have developed a Trouble Shooting Guide. However, the very nature of soldering applications and environments dictates that if proper preventative maintenance has not been regularly performed on our tools, a simple repair could become quite difficult. If you don't wish to tackle a repair yourself, we offer an excellent Repair Service. Either way, do not throw out your American Beauty tool; Hand it down to your kid!
Q. Are American Beauty® tools supported by the manufacturer by a warranty policy and repair service?
A. Absolutely! Follow this link to learn all the details regarding our industry best Repair Service and Warranty Policy.
A. Yes. All American Beauty tools manufactured and made available for sale or distribution on or after July 1, 2006 comply with the requirements of the RoHS Directive: 2002/95/EC issued January 27, 2003. These products do not contain more than the permissible levels of any of the restricted substances as defined by the RoHS Directive.
Q. The cost that is being quoted to me from the American Beauty Dealer in my country is higher than the Manufacturer's Suggested Resale Price (MSRP) that I see on your website. Is this correct and can I buy it cheaper directly from you?
A. The MSRP price that you see on our website is the suggested price for our standard product. It does not included;
- Shipping Costs
- Duties and Custom Charges
- Additional cost for product customization; such as 220-240 VAC wiring or International Cordsets that may be required to make our product function properly at your location.
A. YES! We offer many types of international cordsets/plugs. When completing the quoting process on our website, you will have the opportunty to select your specific plug from this list of choices.
A. The high cost of shipping, tracking and refurbishing product that has been sent out for 'demo's' has resulted in American Beauty thinking outside the box in an attempt to make customers comfortable prior to purchase. We offer a Free Inhouse Test & Evaluation service for application verification.
A. Make sure the item you are testing is not plugged in. Using a standard multi-meter, properly attach both test leads to the meter and touch the two test probes together to make sure it is reading properly. Most multi-meters will have a function setting that has either an analog needle or an audible beep to verify continuity. Touch one probe to each end of the item being tested and the multi-meter will show if there is continuity. You will find this test very useful when troubleshooting many of our products.
A. Our company was officially incorporated in the state of Delaware under the name Assembly Technologies International. In June of 2008, the paper work was filed and approved to do business under our brand name, American Beauty Tools.
Therefore, please feel comfortable in using either name.
Therefore, please feel comfortable in using either name.
A. The letters stand for Material Safety Data Sheet. Most manufacturers of raw materials (solders, wires, fluxes, insulation, etc.) will have them available upon request.
A. We can offer you basic direction in terms of what 'category' (Std 60/40, Pb Free, Silver, etc.) of solder you might require, however since we do not manufacture solder, this guidance is often quite limited. We strongly suggest contacting a solder manufacturer (or two) and discussing details of your specific application with their sales engineers or technical support staff. If a quick search using your favorite search engine turns up no leads, contact us and we will be happy to supply you with a number of choices.
A. All of our product literature can be located on this website. Use the Site Search to locate your specific product by model number, or simply use the graphic friendly menu search found on the home page.
A. Operating one of our standard tools on a 220-240 VAC voltage supply will cause permanent damage to the product. In the opposite situation, operating one of our customized tools designed to run on 220-240 VAC on a 110-120 VAC line will result in significantly lower levels of thermal energy than anticipated.
